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Our Conduct

Staying Put employees respect the fact that they undertake work in your home. Therefore there is a Service Charter.

(Our Charter of Rights and Responsibilities for Individual Clients)

Throughout the time that service users are dealing with Staying Put they have:

The right to be treated as an individual and have views and opinions treated as such
The right to be consulted on things that will affect them or their home
The right to control their own lives and make informed choices about the Staying Put services they receive, to help meet their needs
The right of privacy and confidentiality
The right of equality of opportunity
Open access to personal records held by Staying Put (a small cost may be charged for this)
The right to be treated with dignity, respect and courtesy at all times
The right of access to the Staying Put complaints procedure
A guarantee that the Charter will be respected and its provisions regularly reviewed in the event of changing legislation (new laws) or shortcomings
A guarantee that these rights will be upheld by Staying Put at all times