Staying Put is a domestic violence/abuse charity based in the North of England working across Yorkshire and Humber. We support women, men and children victim/survivors of domestic abuse.
Through strong partnerships with the West Yorkshire Police and Crime Commissioner, Safer and Stronger Partnership Boards, the Domestic and Sexual Violence Strategic Boards we assist to achieve the objectives of the Domestic and Sexual Violence Strategies.
We keep voices of survivors at the heart of our work through the provision of appropriate services that ensure:
- Protection: By influencing laws, policy and practice and working in partnership with key national and local agencies.
- Prevention: Through raising public awareness and campaigns
- Provision: By providing appropriates services needed to help survivors of domestic violence/abuse
Staying Put Board are passionate people (both male and female) who sit on the Board, to work closely with the Director, representing Staying Put interests and contribute to the organisation’s strategic direction.
The Board lead a growing charity, which is a leader in its field. The Board make a real contribution to the work, making women and children safer by supporting groundbreaking and specialist work across the Bradford District.
The Board has excellent interpersonal skills including, communication, networking and negotiating skills which they have developed from a range of professional backgrounds. The Board influence key individuals/stakeholder who can support the organisation’s aims and development and they are passionate about equality & diversity matters.
We are committed to putting you right at the heart of everything we do. This is your guide to the kind of service you can expect from us whenever you contact us or use our services.
Making a difference
Whoever you are and however you contact us you have the right to a high standard of client care. We may not always be able to deliver exactly what you want but you should expect us to be fair, honest and open at all times and treat you with dignity and respect. We know we can't change things overnight, but we are determined to do things better.
Investing in people
We’re proud of our staff. They are our most important resource and deliver an excellent service, we invest in our staff and this is verified by holding the prestigious Investor in People Gold standard. We recognise that we rely on our staff to deliver excellent client care. We will:
- ensure our staff are trained and competent to deliver our services
- train all managers, frontline staff, in client care
- ensure our staff treat everyone as they would wish to be treated - with respect, courtesy and understanding
What can you expect from us?
You should expect a high standard of service every time you deal with us. No matter who you speak to or how you contact us you can expect us to listen, treat you with respect, and be polite, honest and helpful. For example, we will:
- respond to phone calls, letters and e-mails promptly
- always give a name and contact details
- point you in the right direction if we can't help
- write letters and e-mails that are easy to read and understand
- ensure answer phone messages are clear, tell you when to expect a reply and offer an alternative contact
- Staying Put’s vision is to provide equality of opportunity to survivors of domestic abuse. To remove the barriers that prevent people from speaking out and seeking help.
- To be seen as an expert in its field of by developing exciting new services that are breaking the mould of traditional service provision in the domestic violence sector.
Our mission is to enable and empower survivors, who have experienced domestic abuse, and their children, to safely remain in their own home and community. Through increased safety options and informed choices through the provision of effective services at a time of crisis.
Staying Put values are based on a belief in the fundamental human right of people to live their lives free from fear, violence and abuse; with choices and access to equality of opportunity at every level in their lives.
We believe that living by strong values is the key to good business. At Staying Put, a rigorous code of conduct and our core values are at the heart of every decision we make.
Quite simply, a company is its people. At Staying Put, we’re dedicated to giving our people a wealth of opportunities to reach their full potential.
Everything we do at Staying Put is driven by an unyielding passion for excellence and a tireless commitment to develop the best services in its field through open and honest dialogue with all stakeholders.
Operating in an ethical way is the foundation of our business. Everything we do is guided by a moral compass that ensures fairness, respect for all stakeholders and complete transparency.
In today’s fast-paced economy, change is constant and innovation is critical to the survival of a company. As we have done for 14 years, we set our sights on the future, anticipating the needs and demands so we can steer our charity toward long-term success.
Staying Put aims to promote equality and diversity as an employer and seeks to ensure that equality and diversity principles underpin all areas of the organisation’s work and service provision. Staying Put will not tolerate discrimination, harassment, bullying, victimisation or abuse of people who are members of staff or of people connected with the services provided by Staying Put.
Staying Put is committed to achieving excellence in service delivery. We believe quality assurance is the process that enables us to verify or determine whether our services meet or exceed service user expectations. Current standards include:
- Investor in People (Gold)
- Women’s Aid National Quality Standards
- Bradford Quality Assurance Framework
A successful bid of £445,000 was accepted by the Home Office Crime Reduction Programme to fund the pilot Staying Put project until March 2002.
Bradford Metropolitan Council (BMC) through the Joint Planning Team on Domestic Violence (JPTDV) made the application plus, provided the use of a building, and other services free of charge. This initially provided a district wide helpline and direct support work to women experiencing domestic abuse who wished to remain in their own homes. The project included developing support work with children, legal advocacy and providing home and personal security measures.
The outcome of this work evidenced that it was possible to reduce repeat victimisation and increase safety and security for women and children, reducing costs to local statutory providers and improving the health and well being of those women using the service.
Although the project was initially limited to a specific geographic area, targeting the Bradford South area, including the Odsal and Central police division, it became clear that the work was needed across the whole of Bradford. Staying Put developed into a district-wide service in 2002.
The Staying Put Service Charter
Staying Put employees respect the fact that they undertake work in your home. Therefore there is a Service Charter.
How we will conduct ourselves
(Our Charter of Rights and Responsibilities for Individual Clients)
Throughout the time that service users are dealing with Staying Put they have:
- The right to be treated as an individual and have views and opinions treated as such
- The right to be consulted on things that will affect them or their home
- The right to control their own lives and make informed choices about the Staying Put services they receive, to help meet their needs
- The right of privacy and confidentiality
- The right of equality of opportunity
- Open access to personal records held by Staying Put (a small cost may be charged for this)
- The right to be treated with dignity, respect and courtesy at all times
- The right of access to the Staying Put complaints procedure
- A guarantee that the Charter will be respected and its provisions regularly reviewed in the event of changing legislation (new laws) or shortcomings
- A guarantee that these rights will be upheld by Staying Put at all times
Service users are expected to be responsible for:
- Treating Staying Put staff and contractors with courtesy and respect at all times
- Providing accurate information. Staying Put reserve the right to breach confidentiality for the following reason, children and vulnerable adult safeguarding, suspected fraud or other criminal activity
- Funding any call out cost for missed contractors appointment such as lock smiths
- Responsible for maintaining the domestic abuse panic alarm and update alarm line provider if alarm is falsely activated
- Responsible for the payment of all resulting forced entry charges the police or their agencies may issue if the alarm is activated and entry is forced as a consequence of no response from the house.